Frequently Asked Questions at Walk-in & Urgent Care Clinic in West Chester, PA
At AFC Urgent Care Urgent Care & Walk-in Clinic in West Chester, PA we look forward to helping you feel better
Where can I get school, learners permit or sports physical?
We offer these physicals all year round without an appointment at a low self-pay rate. We also offer employment and summer camp physicals. Visit Our Services page for more information about the services we offer.
Where can I get DOT/CDL Medical Card?
Our doctors are eligible to do DOT Physical Exams and issue the required Medical Card for commercial drivers license in Pennsylvania and other states. No appointments needed.
Where are you located and how do I get to your center?
We are located on East Gay Street in West Chester, PA. We are between Pardo’s Automotive and Tires Plus. We have a parkling lot available for you.
When should I not visit an Urgent Care practice?
If you are experiencing life threatening conditions such as significant chest pain, shortness of breath, rectal bleeding, or passing out (syncope), extremely high fevers in the young or the elderly, these types of issues are best treated in an Emergency Room at your local hospital. Although our offices are staffed by board certified physicians, life threatening emergencies often require advanced levels of care available only at a hospital.
What Type of Medical Treatment do you Provide?
We specialize in fast and effective physician care, for most non-life threatening conditions due illness or injury, as well as preventive care, travel medicine and employers services. We bridge the gap between a primary care physician and the ER, providing extended hours, seven days a week, with CLIA certified labs, digital x-ray, splints & braces, vaccines, prescriptions & some non-narcotic medications. However, if you have a life-threatening condition or emergency, you should always call 911 and seek a hospital ER.
What is the difference between Urgent Care and Emergency Room.
Urgent care is for conditions that require prompt attention but do not pose an immediate, serious threat to your health or life. In general, if your medical issue is life threatening call 911 or go directly to a hospital emergency room. If not, an Urgent Care Center such as AFC Urgent Care is an excellent alternative. Click here to read more.
What do I need to bring when I come to AFC Urgent Care?
The patient needs to bring a photo ID and insurance card. If the patient is minor, we use the photo ID of the accompanying parent or guardian.
Do you take my insurance?
We participate with most major insurances. Visit our Health Insurance Information page for list of insurances we accept or call our office.
Do you treat all ages?
We treat all ages 1 and up.
Do you treat children?
Yes, we treat adults and children over the age of 1.
Do you treat STDs?
Yes, we do. And rest assured that we treat your medical information with a high degree of confidentiality and discretion.
Does your AFC Urgent Care take Keystone Health Plan East HMO Insurance?
We accept all Independence Blue Cross plans including Keystone Health Plan East HMO & POS plans. Visit our Health Insurance Information page for list of insurances we accept.
How is an Urgent Care different from my regular doctor's office?
Since we are a walk in center, you can be treated at AFC Urgent Care Center without making an appointment if you have a busy schedule or don’t feel well enough to wait to see your Primary Care doctor. While both care for common illnesses, an urgent care is a better choice for non life threatening injuries that require x-rays or sutures. You should visit your Primary Care doctor if you have chronic health issues that require managed care, such as diabetes, high blood pressure or psychiatric disorders. At our Urgent Care center we work in conjunction with your Primary Care doctor and will send your visit records to your doctor so they can follow-up with you.
How long is the wait to see a doctor in AFC Urgent Care Center in West Chester?
Patients are seen on a walk-in, first come, first served basis and are usually in and out within 1 Hour. Occasionally patients may experience longer than the typical wait time if multiple people walk-in at the same time. We make every effort to staff our clinics appropriately to keep wait times to a minimum.
How much do specific vaccines cost?
The cost of each vaccine is different. Please call for specific prices.
How much is a typical visit?
For insured patients,we collect your deductible and/or your co-pay at the time of service, and then bill your insurer for you. After your insurer sends an EOB (explanation of benefits) to us, AFC Urgent Care will bill you for any balance still due.
How much will the visit cost if I have no insurance?
We have a standard discount for all of our rates for patients without medical insurance. The total cost of your visit depends on the services you use at our walk-in urgent care clinic. Our center offers on-site lab testing, state of the art digital X-Rays and on-site prescription medication. The costs for these services are additional, but we will always explain the cost before proceeding with any procedure so you can decide to move forward or not.
I am going abroad, do you offer travel immunizations?
Yes, please about our Travel Medical Program
If I have insurance, will I get a bill after my visit?
Our fees are fixed, but the amount that your insurance company covers depends on your specific plan. For insured patients,we collect your deductible and/or your co-pay at the time of service. After your insurer processes your claim, if there is a balance due, we will bill you for the remaining balance.
Do I have to make an appointment?
No, you can walk-in during our normal business hours and be seen by a physician.
Do you do physicals?
We can do sports, camp, and school physicals. We also do pre-employment and DOT physicals.
Do you do STD testing?
At AFC Urgent Care we can do a comprehensive screening for STD’s. Most insurances will cover the tests but if you are not insured, we have affordable self pay prices. Our doctors will discuss the different tests and which ones would be appropriate, depending on your risk factors and symptoms.
Do you have medications on-site?
Yes, as a convenience, we carry a variety of commonly prescribed medications and antibiotics that the patient can purchase. Our doctors dispense medication for our patients only. We do NOT have any narcotics or pain medication on-site.
Do you provide seasonal flu vaccinations?
Yes, we do.
Do you provide X-Rays at your facility?
Yes, we have state-of-the-art digital X-Ray equipment and X-Ray techs on-site.
Do you do gynecological exams?
We perform gynecological exams when appropriate. We do not do Pap Smears.
Can I get a discount?
Our rates are very affordable for self-pay patients. For insured patients, coverage depends on your plan and deductible.
Can you do sports and camp physicals?
Yes, we can. No appointment is needed. Just come in on a walk-in basis, and we’ll perform the physical. If there’s a required form, please bring that with you.